1-800 WATER DAMAGE of Northern Bergen/Rockland
Frequently Asked Questions

Shut off the water source, stay safe, and call a professional water damage restoration company.

The first step in handling water damage is stopping the source — whether it’s a burst pipe, leaking appliance, or roof leak. Safety comes first, so avoid standing water that may be near electrical outlets. Once safe, take photos of the damage for insurance purposes and contact a licensed water damage restoration company. Professionals can remove water, dry affected areas, and prevent costly secondary problems like mold growth.

Mold can begin growing within 24–48 hours after water exposure.

Time is critical when it comes to water damage. Moisture trapped in carpets, walls, or ceilings provides the perfect environment for mold spores to thrive. Within just one to two days, you could see mold colonies forming. This is why immediate water extraction, professional drying, and dehumidification are essential steps in mold prevention after water damage.

Insurance usually covers sudden and accidental water damage but not gradual leaks or flooding.

Most homeowner’s policies will pay for water damage restoration if the damage results from a sudden event like a burst pipe, leaking water heater, or overflowing washing machine. However, insurance typically won’t cover long-term leaks or poor maintenance issues. Flood damage from storms or groundwater usually requires a separate flood policy. Always review your policy and file claims promptly to maximize coverage.

Yes. It can expose you to bacteria, mold, and allergens that harm indoor air quality.

Standing water isn’t just inconvenient — it’s a breeding ground for harmful microorganisms. If the water comes from a contaminated source like a sewer backup, the health risks are even greater. Even clean water damage can lead to mold within days, which may trigger asthma, allergies, and respiratory illness. Professional water damage cleanup protects both your home and your health.

Keep gutters clean, seal foundation cracks, and install a sump pump.

Basements are highly vulnerable to water damage. Preventative steps include cleaning gutters and downspouts, grading your yard away from the foundation, and sealing minor cracks to prevent seepage. Installing a sump pump — ideally with a battery backup — is one of the best defenses against basement flooding. Regular plumbing and appliance checks further reduce the risk of basement water damage.

Signs include musty odors, buckling floors, sagging ceilings, and visible mold.

Some water damage is obvious, but much of it can be hidden. Warning signs include discoloration on walls or ceilings, warped wood, or persistent damp smells. Even if the surface looks dry, water may be trapped inside walls or flooring. A professional moisture inspection can reveal hidden damage and prevent long-term issues like mold or structural weakness.

It can cause structural damage, electrical hazards, and widespread mold growth.

Ignoring water damage only makes it worse. Moisture seeps deeper into materials, weakening drywall, insulation, and wooden beams. Over time, untreated water damage may compromise the structural integrity of your home and even create fire hazards if electrical wiring is exposed. Mold growth is another major concern, spreading quickly through damp materials and impacting your health.

Costs vary depending on the size, type, and extent of damage.

The cost of water damage restoration depends on several factors, including the source of water (clean, gray, or black water), the size of the affected area, and how quickly professionals are called in. Small leaks may cost a few hundred dollars, while major flooding can run into thousands. Many homeowner’s insurance policies help cover costs when the damage is sudden and accidental.

Ensure safety, contact your insurer, and call a fire damage restoration company.

After a fire, never re-enter your home until it’s cleared as safe. Once you and your family are secure, notify your insurance provider and begin documenting damage with photos. The next step is calling a fire damage restoration service. Professionals will secure your home, prevent further damage, and begin cleanup, ensuring the recovery process starts as quickly as possible.

Most homeowner’s policies cover fire and smoke cleanup, but details vary.

Standard homeowner’s insurance typically includes fire restoration coverage, which helps pay for repairs, smoke cleanup, and temporary housing. However, coverage may depend on the fire’s cause, and certain exclusions can apply. Restoration experts often assist with insurance documentation, making it easier for you to file claims and receive full benefits.