Why IICRC Certification Matters When You Choose 1-800 WATER DAMAGE
Learn the importance of 1-800 WATER DAMAGE being an IICRC-certified company and what that means for you and your property.
November 6, 2025
Read MoreRestoring What Matters Most™
We provide damage restoration services for both residential and commercial properties. Our qualified and professional technicians are thoroughly trained in the latest restoration techniques. We restore residential and commercial properties to their pre-loss condition while minimizing the cost and disruption to the property owner.
1-800 WATER DAMAGE uses specialized drying methods and equipment to dry out all types of flooring, walls, ceilings, furniture, and personal belongings located throughout a building including attics, crawl spaces, garages, and basements. We restore residential and commercial properties to their pre-loss condition generally within 3-5 days while minimizing the cost and disruption to the property owner.
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Lex Shan, Owner
As the owner of 1-800 WATER DAMAGE of Hayward & Dublin, Lex oversees the overall vision, operations, and growth of the business. He ensures that the company delivers exceptional restoration services with integrity, professionalism, and care. Lex is committed to building strong partnerships in the community and leading a team that restores not just properties, but peace of mind.
He has deep roots in the East Bay – as a UC Berkeley graduate (Go Bears!) who now lives, works, and raises his family in Hayward.
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Angel Torres, Project Manager
With over 20 years of restoration industry experience, Angel manages projects from start to finish, ensuring quality workmanship and customer satisfaction. Known by clients for being honest, friendly, and educational, he guides homeowners, property managers and tenants through every step of the restoration process. Angel coordinates crews, oversees job timelines, and ensures projects are completed efficiently and effectively.
Outside of work, Angel enjoys cheering on his daughters at their weekly sports games.
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Anne Sy, Office Coordinator
Anne keeps the business running smoothly behind the scenes. She manages estimates, job scheduling, and coordination between clients, technicians, and insurance companies. Her organizational skills and attention to detail help ensure projects move forward seamlessly, supporting both the field team and customers with clear communication and accurate documentation for smooth insurance claims. Want to share photos of your issue? Send it to Anne!
When she’s not keeping the office on track, Anne enjoys trying new recipes and family trips to the beach.
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Mauricio Baires, Certified Technician
As a Certified Technician, Mauricio works hands-on at job sites to carry out water damage restoration, mold remediation, and cleaning services. He ensures that every job meets the company’s high standards of safety and quality. Mauricio’s technical expertise and commitment to customer care plays a vital role in restoring properties back to normal.
Outside of the field, Mauricio enjoys taking various dance lessons, learning new moves and meeting different people to enrich his personal life.
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Michelle Chan, Relationship Manager
Michelle leads business development and community engagement for 1-800 WATER DAMAGE of Hayward & Dublin. With a background in marketing, events, and client relations, she builds and nurtures partnerships with property managers, insurance professionals, plumbers, general contractors and local organizations. Michelle is passionate about connecting people, creating growth opportunities, and ensuring that 1-800 WATER DAMAGE is a trusted resource in the community.
As a mother of 2 living in a new construction community, Michelle often hosts neighborhood gatherings, mom nights out and family outings to keep a tight-knit community.
Discover the 1-800 WATER DAMAGE difference for yourself when you call 510-999-8840 for water damage restoration services in Hayward, CA, and everywhere in between.
