South Raleigh Customer Reviews

24/7 Emergency Service
919-805-3171

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RED WAS EXTREMELY PROFESSIONAL, HELPFUL, AND MADE SURE THAT I UNDERSTOOD WHAT WAS GOING TO NEED TO BE DONE AND WHY.

“Red was extremely professional, helpful, and made sure that I understood what was going to need to be done and why. During the process he did exactly what he said he would do and did when he said he would. He took the time to explain what he was doing and why. He followed up with several times through the process and also upon completion. I could not be more happy with the service provided.”

Deborah A.

happy 1800 employees

ONCE I DECIDED TO GO WITH HIS COMPANY HE WAS PROMPT AND PROFESSIONAL THROUGHOUT THE ENTIRE PROCESS (5 DAYS).

“Great! This was the second company I had come out and he was extremely patient and professional to take the time to explain the entire process and what I could expect. He came out in the middle of the night, very prompt and knew that I had already had a previous company out and was just wanting a second opinion. Once I decided to go with his company he was prompt and professional throughout the entire process (5 days) He did exactly what he said he was going to do and was very workable around my schedule and the disruption to my home and my daily life. They took great precautionary care to protect my house/personal belongings as they were bringing equipment inside and working. Did a great job and very straight forward and professional. Communicated every step of the way and even showed me the specific water readings along the way so I could see that the damage was truly repaired.”

Michelle P.

1800 team

HE WAS VERY PROFESSIONAL AND EFFICIENT; HE ALSO SHOWED GENUINE CARE AND CONCERN FOR REMOVING ANY WATER THAT HAD SEEPED INTO WALLS AND DOORWAYS.

“Red Howard arrived quickly – even before the guys that removed the broken water heater and installed the new one. He was very professional and efficient; he also showed genuine care and concern for removing any water that had seeped into walls and doorways. We were very confident that he took care of damage that we couldn’t even see. He very clearly laid out and explained his plan, documented everything and then coordinated directly with our insurance for payment. Drying everything out was a slow process, but Red saw everything through as if it were his own home. We wouldn’t want to be in this position again, but if we were, we would definitely call Red at 1-800 Water Damage.”

Larry D.

1800 service van and tractor trailer

RED AND HIS TEAM CAME OUT AND PUT AN AIR SCRUBBER IN RIGHT AWAY THEN STARTED CLEANING UP THE MOLD. I CAN’T SAY ENOUGH ABOUT HOW GREAT OF A JOB THEY DO.

“These guys were very professional and did an amazing job. I had water damage do to a toilet leak I had no ideal I had until it was to late. Red and his team came out and put an air scrubber in right away then started cleaning up the mold. I can’t say enough about how great of a job they do. My Girlfriend and I are very happy with the work they have done and how professional everyone has been.”

Taylor M.

Client with service tech

WE WERE ABLE TO SAVE THE EXPENSE AND HASSLE OF GETTING THE FLOORS REPLACED OR REFINISHED. I WOULD USE 1-800-WATER DAMAGE AGAIN IN AN INSTANT.

“Fabulous experience! Our dishwasher leaked on the hardwood kitchen floor, and the floor boards were “cupping” due to the water damage. Red Howard responded immediately and agreed to come take a look. He was at the house within a few hours and had injectidry vacuum pads installed that afternoon to extract the moisture. He warned me that the noise would get annoying and that it was difficult to determine how long the process would take. He stopped by every morning for a week to check on the progress. After 8 days, our floors are essentially back to normal. We were able to save the expense and hassle of getting the floors replaced or refinished. I would use 1-800-Water Damage again in an instant, although I really hope I don’t have the opportunity to do so anytime soon. Highly recommend Red and his crew!”

Karen P.

Service techs with equipment

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